Actrix Homeline is a residential phone line plan that allows you to transfer your existing phone line to Actrix and includes all the normal features you would expect from a land line service.

Additional SmartPhone services such as Call Minder, Call Waiting and Caller Display are available for all customers. For more information please Click Here.

If you experience issues with your Homeline service where possible please follow the steps below before contacting the Actrix helpdesk. Click Here to view these now.

Frequently Asked Questions:

1. As an existing Actrix Broadband customer how do I add a Homeline with SmartPhone Services?
2. How does the Homeline service compare to a Telecom home phone plan?
3. Can I just get a Homeline with Actrix?
4. Why do I need to enter my address to get a price?
5. What happens if I don't have an existing home phone line?
6. Can I get a Homeline + Broadband without Actrix Tolls?
7. Can I add the National Calling Minutes service to my plan?
8. What happens if I bundle Homeline & Broadband but later transfer or disconnect my Broadband?
9. What can I expect to pay if I disconnect my Broadband and Homeline within the minimum term?
10. Can I have SmartPhone services that aren't listed on the Homeline page?
11. How long does it take to transfer my line?
12. I have Sky on my Telecom account, what happens to that if I transfer my line to Actrix?
13. What happens if I have "service 'x'" and I transfer my line to Actrix?
14. Do I need to contact my old phone provider and let them know I've transferred to Actrix?


1. As an existing Actrix Broadband customer how do I add a Homeline with SmartPhone Services?
Go to the Actrix web site and log in to My Actrix then click Change CyberJet Plan from the My Actrix menu on the left. When asked if you want to change your Broadband plan select No, I just want to add new services then click Next, enter your service selections and continue to submit an order.

2. How does the Homeline service compare to a Telecom home phone plan?
The standard Telecom home phone plan comes with basic peak / off peak calling with higher rates, while the Actrix Homeline service is designed to be bundled with Actrix Tolls low 24/7 per min and capped calling rates and is better compared to the Telecom Anytime plan. (Click Here for a calling rate comparison.)

3. Can I just get a Homeline with Actrix?
At the moment Actrix only offers the Homeline service when combined with a CyberJet Broadband or Free Dial-up plan. However, if you are interested in a Homeline combined with other Actrix services please let us know and depending on demand we may begin offering these combinations in future.

4. Why do I need to enter my address to get a price?
When we purchase a phone line from our wholesale supplier the price varies depending on where you are, as such we require an address to determine the cost of providing a line in your area.

5. What happens if I don't have an existing home phone line?
Actrix is currently only able to transfer existing home phone lines, if you do not currently have a phone line you will need to get this connected with another provider and then contact Actrix. (Note: We are not currently able to transfer TelstraClear InHome (cable) lines.)

6. Can I get a Homeline + Broadband without Actrix Tolls?
Yes, but you will miss out on our great 24/7 Toll calling rates and the Broadband + Tolls $10 monthly discount.

7. Can I add the National Calling Minutes service to my plan?
The National Calling Minutes service is available to any Actrix Tolls customer. If your Homeline is with Actrix but not your Tolls you will need to transfer your Toll calling to Actrix before we can offer you the National Calling Minutes service.

8. What happens if I bundle Homeline & Broadband but later transfer or disconnect my Broadband?
We're currently only able to provide the Homeline service when bundled with a CyberJet Broadband or Free Dial-up plan. As such if you transfer or disconnect your Broadband we will automatically move you to the Free Dial-up plan (with or without Tolls).

9. What can I expect to pay if I disconnect my Broadband and Homeline within the minimum term?
Early disconnection of both services will incur a Broadband early disconnection fee ($99) plus the Homeline early disconnection fee ($50).

10. Can I have SmartPhone & Line services that aren't listed on the Homeline page?
At the moment we only offer the SmartPhone & Line services listed on the Homeline product page. However, if there are other services you would like please let us know and depending on demand we may begin offering these in future.

11. How long does it take to transfer my line?
The expected time frame for transfer for a home phone line is 1-3 days but may be more than this if there are unusual complications.

12. I have Sky on my Telecom account, what happens to that if I transfer my line to Actrix?
The transfer may take a little longer but will generally be completed within the normal time frame. Your Sky service will be transferred to Sky TV and they will invoice you in future rather than Telecom, also please note your Sky charges may increase as it is no longer part of a bundle.

13. What happens if I have "service 'x'" and I transfer my line to Actrix?
If we don't currently offer the service(s) in question we advise you to first contact your current phone line provider and ask what effect transferring your phone line rental to another provider will have on the service(s). Any service(s) present but not selected during the sign-up process will be disconnected when the line is transferred.

14. Do I need to contact my old phone provider and let them know I've transferred to Actrix?
Yes, we recommend you advise your old provider once we have confirmed your transfer date. Your old provider should be informed that you have transferred but some require notice from the customer to cease billing, particularly for additional services like pre-paid toll calling.


Troubleshooting Steps:

• There could be problems with a particular number you call, or you may just be trying to dial the wrong number. Try dialling another number that you know works to see if you can make a successful call.
• Remove any extension cables and or double adapters and try plugging a different phone (not a cordless phone) directly into your main telephone socket.
• If you have made any recent changes or added new equipment to your phone system disconnect these and test again.
• Ensure ADSL Filters are being used on all phones if you have Broadband (unless you have a Full Installation & Wiring).
• If you get noisy / poor call quality when only ringing the same number it is likely that the other number has a service problem.
• Check the Network Status message on www.actrix.co.nz to see if there are any known faults.

Dial tone meanings:

• Before dialling.
• Long beeps - The number you are calling from is not connected. You may want to ensure your account is up to date by dialing 0800 ACTRIX from another phone.
• Long, short, long ring tone - The phone line you are calling from has been diverted to another number.
• 8 to 10 short beeps then normal dial tone resumes - This is the Call Minder message waiting tone.
• When finished dialling.
• Four quick beeps - The number you are calling has either been disconnected or no such number exists.
• Slow beeps - The number you are calling is busy or engaged.